Basic information about the company

• GLINKA
• Address: Veljka Vlahovića 5, 23210 Žitište
• Activity code: 2341
• Activity: Activity of other membership-based organizations/ Production of other paper and cardboard products
• Identity number: 65429659
• Tax number: 111464433
• demo5.snapi.me
• Phone: +381 64 230 44 54
• E-mail: mirka@glinka.rs

Statement on protection and collection of user’s personal data and their use:

DATA PROTECTION

When you make a purchase in our store, as part of the buying and selling process, we collect personal information that you provide to us, such as your name, address and email. When you provide us with personal information to complete a transaction, verify a credit card, place an order, arrange a delivery or return a purchase, we assume that you consent to the collection and use of the information only for the purpose stated.

If we request your personal information for other reasons, such as marketing, we will directly ask for your express consent or provide you with an opportunity to express your views.

If, after giving your consent, you change your mind, you can withdraw your consent to contact, further collection, use or disclosure of your data at any time by contacting us via e-mail address or phone number.

Your purchase transaction data is only stored for as long as necessary to complete the transaction. After completion, the transaction information is deleted.
We undertake not to use the collected data for other purposes, nor to forward them to third parties.

PAYMENT:

You can pay for the product in two ways:

When picking up the package from the courier – I WILL PICK UP

Via payment cards on our website (DinaCard, Visa, MasterCard, Maestro, American Express)

Protection of confidential transaction data:

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Belgrade, so the complete billing process is done on the bank’s website. Not even one at the moment, the payment card information is not available to our system.

Refunds

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Glinka is obliged to make the refund exclusively via VISA, EC/MC, Maestro, Amex and Dina methods payments, which means that at the request of the seller, the bank will refund the funds to the account of the cardholder.

SENDING INVOICES AND OTHER DOCUMENTS

The fiscal invoice will be delivered in hard copy along with the product/s.

CANCELLATION OF THE ORDER BY THE CONSUMER

The consumer has the right to cancel the order before it is ready to be sent. Cancellation can be made via e-mail or by calling +381642304454.

PRODUCT DESCRIPTION AND SELLING PRICE
The product description, i.e. its main features and selling price are highlighted next to the image of each product. It is the trader’s obligation to describe the products in as much detail as possible, in order to provide the consumer with the optimal level of information about the product.

In accordance with the Law on Trade, it is the trader’s obligation to highlight the selling price in a clear, easily visible and legible manner directly next to the display or description of the product, as well as to adhere to the displayed prices and conditions of sale. All product prices displayed on the website are final and include VAT.

STATEMENT OF CONVERSION

‘All payments will be effected in Serbian currency – dinar (RSD). The amount of your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site’.

All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies uses the middle exchange rate of the National Bank of Serbia. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which we in the moment of the transaction cannot be known. As a result of this conversion there is an opportunity slight differences from the original price listed on our website.’

METHOD OF DELIVERY AND COSTS

Delivery costs for all pots that are sent are not included in the price, but are charged additionally and depend on the weight of the shipment and/or the value of the shipment according to the price list of the Post of Serbia.

Personal pickup in Belgrade.

COMPLAINT

All pots sent by post are carefully packaged to ensure that they reach you undamaged. Considering that it is a manual work and a natural material that has its own properties, we cannot guarantee that the product will correspond identically to the image displayed on the website, which, in addition to the properties of the product, also depends to a certain extent on the conditions of studio photography, and slight deviations in the shade of color are possible. pots. If the delivered product does not match the description, the consumer can file a complaint.

Customers are always offered the option of a full refund or sending a new pot, in which case any additional costs will be borne by us.

For complaints, please contact us by phone +38164 230 44 54.

REPLACEMENT OF ITEMS

If, after receiving the shipment, you realized that you want to exchange it for another item of the same or higher price category, please contact us by phone +38164 230 44 54. After the reported exchange, expect a call from us so that we can agree on taking over the items from you that you want to replace.
To the courier who comes to you at the pick-up address of the item that you want to exchange for another, it is necessary to hand over the adequately packed item, because all responsibility for damage during transport goes to the account of the sender.
The cost of postage is borne by the buyer according to the official price list of the courier service of the Post of Serbia. It is not possible to change the ordered pot if it is damaged, used, that is, when returning the goods, it must be returned in a correct and unused condition.
The deadline for replacing the item is 14 days from the moment of submission of the request by the customer, and after receiving the product.
The costs of replacing goods and money are borne by the buyer, except in cases where the buyer receives a damaged or wrong item. If the buyer made a mistake when choosing an item, when picking up the goods, the buyer pays the amount of postage according to the official price list of the courier service of the Post of Serbia. You pay the postage in cash to the courier who will pick up the goods for exchange. You pay the postage in cash to the courier who will pick up the goods for exchange.

COOKIES

Our site uses “cookies” to help you tailor your Internet use to your needs. A cookie is a text file that is placed on your hard drive by a web server. Cookies cannot be used to launch a program or deliver a virus to your computer.

Cookies are uniquely assigned to you, and can only be read by the web server in the domain that sent them to you. One of the primary purposes of cookies is to provide convenience that will save you time.