Privacy Policy:
Your privacy and your personal data are protected in accordance with the provisions of the law governing the protection of personal data as well as the provisions of these Privacy Protection Rules. respects the anonymity and privacy of web shop users.
Terms of Use:
The entire content published on the web shop can be used exclusively for the needs of Glinka with respect to all copyright and property rights and the rights of third parties. Content from the web shop may not be used in any way for commercial purposes without the express prior consent of Glinka, and any use that may cause damage to the company or any third party is also prohibited. Any use of the content is subject to the terms of the Law on the Protection of Copyrights of the Republic of Serbia.
By using the web shop, it is considered that users are familiar with and agree to these terms of use at all times. By using the content on the website, the user accepts all the risks arising from the use of the website and uses it for personal use and at his own risk.
Glinka reserves the right to change the content of the website, including changing the prices of services. Glinka will not be responsible for any possible consequences resulting from changes in the content of the website.
Glinka reserves the right to change these Terms of Use. either in whole or in part, at any time and without personal notice. These Terms of Use are valid from May 15, 2024. year and are valid until notification of change.
Product return policy and warranty:
Article 55. The Law on Consumer Protection provides for the possibility of making a complaint verbally at the point of sale where the goods were purchased, or at another place designated for receiving complaints, by telephone, in writing, electronically, or on a permanent record carrier, with the delivery of a receipt for inspection or other proof of the completed purchase.
The seller is obliged to respond to the consumer’s complaint in writing or electronically without delay, and no later than within eight days from the date of receipt of the complaint. The seller’s response to a consumer complaint must contain a decision as to whether he accepts the complaint, an explanation if he does not accept the complaint, a statement on the consumer’s request on the method of resolution, as well as a specific proposal of the deadline and method of resolving the complaint if he accepts it. The consumer has a period of three days from the date of receipt of the seller’s response to comment on his response. In the event that the consumer does not make a statement within the above-mentioned deadline, then it is considered that he does not agree with the seller’s proposal for resolving the complaint.
In the event that, for objective reasons, the seller is unable to satisfy the consumer’s request within the prescribed period, the seller has the duty to inform the consumer of the extension of the deadline for resolving the complaint and to specify the deadline in which he will resolve it, and to obtain his consent, which he is obliged to recorded in the records of complaints received.
